Paul Criswell first opened Paul’s Automotive on V Street in 1974. He later moved the shop to the current location on 20th and O Street in 1981. He wanted an automotive shop that was part of the community and that people could trust. Paul retired in 2015. Mike Spellman started as a tech at Paul’s in 1992. He now owns the shop and continues the tradition of Paul’s today. Mike’s philosophy is to do whatever it takes to be the best automotive repair shop in town and to have his customers have a great experience.
What do the Certifications Mean?
AC Delco Professional Service Center
At Paul’s we install AC Delco premium parts on GM vehicles. Being a Professional Service Center means that Paul’s is a leader in providing and installing these high-quality parts.
The National Institute for Automotive Service Excellence (ASE) is a professional certification group that certifies professionals and shops in the automotive repair and service industry in the United States and parts of Canada. The organization aims to improve the quality of vehicle repair and service through the testing and certification of repair and service professionals.
Napa AutoCare Center
NAPA AutoCare is the largest network of independent mechanics in North America, with more than 14,000 locations. Napa AutoCare Centers follow a strict Code of Ethics so customers know what to expect. As part of this code, we pledge:
STAR Certified Smog Station
The STAR Program is a Bureau of Automotive Repair (BAR) certification program for both Test-Only and Test-and-Repair Smog Check stations that wish to certify directed and gross-polluting vehicles. STAR Test-and-Repair stations also must provide repair assistance services under BAR’s Consumer Assistance Program.
- To perform high quality diagnostic and repair service at a fair price using quality NAPA parts
- To employ ASE certified technicians
- To be dedicated to customer satisfaction
- To exercise reasonable care for the customers property while in our possession
- To obtain prior authorization and provide a price estimate for work performed
- To provide fair settlement of customer complaints should they occur
- To maintain the highest standards of our profession
- To uphold the integrity of all members of the NAPA AutoCare Program
About Our Team
Mike Spellman, President and Owner
Mike has been a car enthusiast since an early age, watching his uncles and dad drag race. He has worked in the industry all his life. He loves the feeling of taking a car that isn’t running right and fixing the problem, and to watch the customer drive away happy and safe. First a tech at Paul’s since 1992, and now the owner, he brings this wealth of knowledge and a determination to provide the best customer service experience. In his free time, Mike enjoys drag racing his 1972 Challenger and spending time with his family.
Frank Folger, Service Writer
Frank has more than 20 years of service writing experience. His motto is simple: to help people and fix cars. When you talk to Frank, not only will he inform you about your car and treat you with kindness and respect, you will notice he is always smiling and you will be soothed by his voice; some say he should have been a radio announcer. In his free time, Frank enjoys going to classic car shows. His favorite is the station wagon.
Froylan Flores, Technician
Froylan is one of Paul’s smog techs and electrical and diagnostic experts. Froylan seeks to not just meet customer expectations, but to exceed them. Froylan especially enjoys communicating with customers about how he will fix their vehicles. He values seeing the look of satisfaction on their faces when they are comfortable and confident in his work.
Frank Horne, Technician
Frank has been with Paul’s since 2002. Frank takes a great deal of pride in his work. He is thorough, detail-oriented, and he goes the extra mile for each customer. Frank is a big fan of the Giants and 49ers and enjoys visiting Lake Tahoe on the weekends.
Camille Kustin, Office Manager
You’ll find Camille in the office doing all the behind the scenes work to keep the business running. She has a varied background in environmental policy, non-profits, and state government. She’s the one responsible for working to make the shop a little greener.
Jackson Spellman, Customer Service Expert
Since May 2016, Mike and Camille’s baby boy has been providing the shop with regular displays of cuteness.
Lee Gonzales, Technician
With Lee, working on cars started as a hobby and then turned into a profession. Lee says working on cars is one of the few jobs where he can feel a sense of accomplishment and satisfaction every day. His favorite jobs are R & R (remove and replace) work. On the weekends, he likes to play basketball.
Richard Turnier, Technician
Rich is one of Paul’s smog techs and an overall jack-of-all trades, with expertise in diagnostic and electrical work. Much of his family has worked on cars, so becoming a tech was a natural fit. Rich always enjoys a good bet with his coworkers on upcoming games and UFC fights. He takes great pride in raising his six-year-old daughter, Alanna.
Johnny Torres, Service Writer
Johnny Torres may be relatively new to service writing, but with his family previously owning a shop, he has grown up the in the automotive industry and loves constantly learning about cars. He has also worked at Goodyear for several years. He especially enjoys how service writing allows him to interact and build positive relationships with our customers. He is a proud father of four children, and when he finds a way to get some free time, you’ll find him fishing.