Sacramento Auto Repair

897 reviews
5

Friendly, honest, and helpful staff! I appreciate their wonderful customer service and how thorough their oil change services are.

2

Over pricey in my opinion! The dealer gave me a better price for the same issue. The front desk receptionist was incredible that he ended up calling the dealer himself to compare prices. Embarrassing in my opinion because I showed him the hand receipt I got from them…

Hi Vicente, Thank you so much for your feedback and for taking the time to share your experience. We truly appreciate your honesty. First, we’re very glad to hear that you had a positive interaction with our front desk team — we’ll be sure to pass along your kind words. Providing clear and helpful service is very important to us. Regarding the pricing comparison, we completely understand how frustrating it can feel when numbers don’t seem to line up. When our service advisor called the dealership directly, he learned that their original quote did not include the labor to install both the sway bar links and the tie rod ends — which I'm sure was simply an oversight on their part. Once that additional labor was added in, the total came out to be the same as our estimate. We also discovered that the dealership’s quote did not include a wheel alignment, which was included in ours. A wheel alignment is necessary after replacing tie rod ends to ensure proper steering geometry. Skipping this step can lead to severe and rapid tire wear, as well as poor handling and safety concerns. We always include it because we want to make sure the repair is done completely and correctly the first time and we want our customers to be safe. We’re sorry that the situation felt embarrassing — that certainly wasn’t our intention. Our goal in calling the dealership was simply to make sure you had accurate, apples-to-apples information so you could make the best decision for yourself. If you’d like to discuss this further, we’re always happy to talk. We truly value your business and the opportunity to serve you.

- Paul's Automotive Inc.
5

Paul's is a great shop to have your vehicle fixed. Brought my van in because the engine had serious issues. They took time to diagnose, give me the repair options and then did the work. Kept me updated on progress and explained what needed to be done. Van runs great now and would definitely recommend them.

Thank you, John, for the awesome review! We're delighted to hear about your positive experience at our shop. Our team takes pride in providing exceptional service and keeping our customers well-informed throughout the repair process. It's fantastic to know your van is running smoothly now. We appreciate your recommendation, and we look forward to serving you again in the future!

- Paul's Automotive Inc.
5

We've been taking our cars into Paul's for well over a decade, always expecting and receiving fair and honest work. Highly recommend Paul's Automotive!

Thank you, Kevin, for trusting us with your cars for over a decade! It's an honor to have your recommendation. See you next time at Paul's Automotive!

- Paul's Automotive Inc.
1

I brought my car in during a storm because there was a leak on my passenger side. I dropped my car off at 12:30. I called at 2:30 for an update and they said they were about to start on it. 5:00 rolls around and still no call. I call back again and they say they were not able to diagnose the leak. They charged me $300 for this. The part that upset me the most was that I had to repeatedly call for updates, and they didn’t even walk me through everything they did to try to diagnose the problem. After asking repeatedly, they said they sprayed the car with a hose and didn’t see a leak. I asked if they’d be willing to reduce the rate but they refused. Instead they said I could bring it back if it leaked again. But I do not want to bring my car back after the experience I had. Jonathan, the service tech that I interacted with, seemed annoyed and unwilling to help. Very disappointed and don’t recommend coming here.

Thank you for taking the time to share your feedback. We genuinely apologize that our communication fell short and that your experience with our team didn't meet the high standards we strive for. We understand how frustrating it is to pay for a diagnostic when a leak cannot be duplicated. To provide clarity on the work performed, our technicians spent over two hours—though we only billed for a portion of that time—conducting an extensive inspection. This included: • Dismantling & Inspection: We removed the glove box, kick panels, and the front cowl to clear out debris and inspect the area behind the carpet. • Testing: We inspected all door and sunroof seals and performed a 10-minute water test to simulate storm conditions. • Cleanup & Reassembly: We thoroughly cleaned and dried the interior to prevent potential mold before completely reassembling the dash and cowl components. While we were unable to find an active entry point during these tests, we realize we failed to walk you through these steps or explain the labor involved at the time. We truly appreciate you providing this feedback, as it allows us to take the necessary steps internally to ensure this type of communication breakdown does not happen again. If the leak should occur again, we would like the opportunity to make it right. Please bring the vehicle back to us and we will re-inspect the area at no additional charge to ensure we find a resolution for you.

- Paul's Automotive Inc.
5

I had a really positive experience at Pauls Automotive and wanted to share. I brought in my 2016 Smart for Two after it failed a smog test, and the team took the time to check the engine codes and let me know the issue might be covered under an extended warrantyencouraging me to try the dealership first so it wouldnt cost me anything. I really appreciated that honesty. While I was there, they also fixed my rear hatch the same day and ordered a part for my seatbelt to repair after the smog issue was resolved. When the dealership couldnt find the code, I called back and Jonathan invited me to stop by right away. He rechecked everything, confirmed the car was ready, and got me scheduled first thing the next morning for the smogwhich passed. Everyone was kind, communicative, and genuinely helpful throughout the whole process. Thank you to Jonathan and the team for taking such good care of me. Highly recommend!

Thank you Juile for taking the time to write this amazing review! We couldn't be happier that you had such a positive experience with us. It's our top priority to provide honest and thorough service to all of our customers. We're glad Jonathan and the team took great care of you. Please let us know if there's anything else we can do for you in the future!

- Paul's Automotive Inc.
5

I had a really positive experience at Paul’s Automotive and wanted to share. I brought in my 2016 Smart for Two after it failed a smog test, and the team took the time to check the engine codes and let me know the issue might be covered under an extended warranty—encouraging me to try the dealership first so it wouldn’t cost me anything. I really appreciated that honesty. While I was there, they also fixed my rear hatch the same day and ordered a part for my seatbelt to repair after the smog issue was resolved. When the dealership couldn’t find the code, I called back and Jonathan invited me to stop by right away. He rechecked everything, confirmed the car was ready, and got me scheduled first thing the next morning for the smog—which passed. Everyone was kind, communicative, and genuinely helpful throughout the whole process. Thank you to Jonathan and the team for taking such good care of me. Highly recommend!

Dear Julienne, Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience at our shop. Our team takes pride in providing honest and quality service to all our customers. We will be sure to pass along your kind words to Jonathan and the rest of the team. We look forward to serving you again in the future!

- Paul's Automotive Inc.
5

Amazing work! Was super flexible with my pick up time and got everything done quick and well. Also offered to drive me back home when I dropped off my car since it was raining.

Thank you Jonathan for your kind and positive review! We are happy to hear about your amazing experience at our company. We strive to provide excellent service by being flexible and attentive to our customers' needs. We appreciate your recognition of our efforts. We look forward to serving you again in the future!

- Paul's Automotive Inc.
5

My daughter and I had a very trusted mobile repair person who decided to retire. Normally, my fallback is the dealership. I don't mind the dealership but I've had to do too many comebacks after their service. I found Paul's by accident thinking I was searching for a different Paul's at a different location. I'm on my 3rd service with them due to the recommendations provided after inspection. They are professional, friendly and fair in price. Check out their website for coupons before you make an appointment. If you decide to wait for your car, there are many locations within walking distance for food. I was referred to N St Cafe (1 block) for breakfast. The Zebra Club is the same distance in the other direction and serves a full breakfast. I would very much recommend this shop to my friends and family for auto repairs. Traci and Jonathan are very good and easy to work with.

Thank you so much for your kind words! We are thrilled that you and your daughter have found a trusted repair shop in us. We always strive to provide professional and friendly service at a fair price. We're glad you appreciate our recommendations and the convenience of our location. It means so much that you would recommend us to your friends and family. We look forward to serving you and your car in the future!

- Paul's Automotive Inc.
5

This was a return visit to have rear brakes serviced and oil change. The two ladies that work here are the very reason I came back. Tracy is great! Jonathan is the head service person. Hint: Hes professional but as you get to know him he does relax a bit. This establishment is a very professional auto repair service with good customer service. I feel comfortable with sharing any concerns or questions and I appreciate their honesty. My daughter and I had previously used a mobile service until he retired. My daughter found a service near her in Natomas. Pauls is located centrally in the downtown area and if youre in a walking mood, theres a few places to discover for breakfast, lunch, drinks, etc. Best service by appointment (gone are the days of driving up). Ask for Tracy or Jonathan.

Thank you Susan for your kind words and support! We appreciate you being our loyal customer and recommending our services. It's wonderful to hear that you had a positive experience with Traci and Jonathan. We strive to provide excellent customer service and professional auto repair. We look forward to serving you again in the future!

- Paul's Automotive Inc.
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