Very thorough. Overall pleased with the quality. They are genuine and honest in their assessment of what does and does not require attention. Also, when repairs on my car were unexpectedly delayed (by ~2 business days) they voluntarily offered a 10% discount on labor. Their multipoint inspection includes a text link to a description of everything they inspected along with photos and a written summary if they recommended a repair. Of note, I replaced my cabin and engine air filters a couple weeks prior to taking my car here, and upon inspection, Paul's recommended against replacement of these items. I guarantee that a 'bargain' auto repair shop would have defaulted to recommending replacement of these items regardless of item condition. Paul's has trustworthy mechanics who provided quality workmanship, and I'd recommend them to anyone.
Hi Nick!! Thank you for your feedback!! Thank you for trusting us to take care of your Subie!!! As you know, we always try to do what is best for the customer, the car and the shop. Sometimes unexpected things happen. Thank you for your patience and understanding. We are always trying to do our best :)
- Paul's Automotive Inc.