I don’t usually write reviews, but I felt compelled to share this experience — not because everything was perfect, but because when something did go wrong, Paul’s Automotive showed exactly what great service looks like. In a time when it feels like most businesses are just looking to pass the buck or squeeze a few extra bucks out of you, Paul’s took a completely different approach. Their team — and especially Jonathan — handled the situation with a level of care, professionalism, and integrity that honestly turned my whole day around. Jonathan took the time to listen, asked the right questions, and made it clear from the start that he just wanted to help. What impressed me most was how he took a frustrated, having-a-shitty-day guy and turned the experience into one that left me genuinely grateful and seriously impressed. That kind of A+ customer service isn’t easy to come by anymore — and it stuck with me. Paul’s didn’t just fix a problem — they showed me why they’re the best shop in Midtown. Hands down. That matters more than any single service or transaction. Highly recommend.
Steven, thank you for taking the time to share your experience. We're thrilled to hear that Jonathan and our team provided you with the top-notch customer service we strive for! We appreciate your kind words and look forward to serving you again in the future!
- Paul's Automotive Inc.