Sacramento Auto Repair

Thank you, Stephen, for choosing Paul's Automotive! We are delighted to have you as a customer here in Sacramento. We take pride in providing efficient and reliable service to keep your Toyota Highlander running like new. If you have any questions or need further assistance, please don't hesitate to reach out.

Thank you, Karen! We're thrilled to hear about your positive experience with us at Paul's. We take pride in providing honest and reliable service to our customers. As you mentioned, sometimes the best thing for the customer is not to repair the vehicle. We provide you with information so that you can make an informed decision about your vehicle. We look forward to serving you again in the future!

Thank you Tonya for the great review and for being a loyal customer. We strive to provide trustworthy and top-notch service here at Paul's Automotive. We appreciate your recommendation and look forward to continuing to serve you for many more years.

Thank you for the fantastic review, David! We are thrilled to hear that we were able to help you when you needed it the most. We take pride in providing a thorough, professional, and fast service to all of our customers. Please don't hesitate to reach out if you need any further assistance, and we'll be more than happy to help you out again!

Thank you for taking the time to leave us such a wonderful review, Andrea! Here at our company, we strive to provide top-notch customer service and thorough services. We are thrilled to hear that your experience reflected this commitment. We look forward to serving you again in the future!

Hi Vicente, Thank you so much for your feedback and for taking the time to share your experience. We truly appreciate your honesty. First, we’re very glad to hear that you had a positive interaction with our front desk team — we’ll be sure to pass along your kind words. Providing clear and helpful service is very important to us. Regarding the pricing comparison, we completely understand how frustrating it can feel when numbers don’t seem to line up. When our service advisor called the dealership directly, he learned that their original quote did not include the labor to install both the sway bar links and the tie rod ends — which I'm sure was simply an oversight on their part. Once that additional labor was added in, the total came out to be the same as our estimate. We also discovered that the dealership’s quote did not include a wheel alignment, which was included in ours. A wheel alignment is necessary after replacing tie rod ends to ensure proper steering geometry. Skipping this step can lead to severe and rapid tire wear, as well as poor handling and safety concerns. We always include it because we want to make sure the repair is done completely and correctly the first time and we want our customers to be safe. We’re sorry that the situation felt embarrassing — that certainly wasn’t our intention. Our goal in calling the dealership was simply to make sure you had accurate, apples-to-apples information so you could make the best decision for yourself. If you’d like to discuss this further, we’re always happy to talk. We truly value your business and the opportunity to serve you.

Thank you, John, for the awesome review! We're delighted to hear about your positive experience at our shop. Our team takes pride in providing exceptional service and keeping our customers well-informed throughout the repair process. It's fantastic to know your van is running smoothly now. We appreciate your recommendation, and we look forward to serving you again in the future!

Thank you, Kevin, for trusting us with your cars for over a decade! It's an honor to have your recommendation. See you next time at Paul's Automotive!

Thank you for taking the time to share your feedback. We genuinely apologize that our communication fell short and that your experience with our team didn't meet the high standards we strive for. We understand how frustrating it is to pay for a diagnostic when a leak cannot be duplicated. To provide clarity on the work performed, our technicians spent over two hours—though we only billed for a portion of that time—conducting an extensive inspection. This included: • Dismantling & Inspection: We removed the glove box, kick panels, and the front cowl to clear out debris and inspect the area behind the carpet. • Testing: We inspected all door and sunroof seals and performed a 10-minute water test to simulate storm conditions. • Cleanup & Reassembly: We thoroughly cleaned and dried the interior to prevent potential mold before completely reassembling the dash and cowl components. While we were unable to find an active entry point during these tests, we realize we failed to walk you through these steps or explain the labor involved at the time. We truly appreciate you providing this feedback, as it allows us to take the necessary steps internally to ensure this type of communication breakdown does not happen again. If the leak should occur again, we would like the opportunity to make it right. Please bring the vehicle back to us and we will re-inspect the area at no additional charge to ensure we find a resolution for you.

Thank you Juile for taking the time to write this amazing review! We couldn't be happier that you had such a positive experience with us. It's our top priority to provide honest and thorough service to all of our customers. We're glad Jonathan and the team took great care of you. Please let us know if there's anything else we can do for you in the future!