They burnt a hole in the carpet of my truck and give a bogus diagnostic all I needed was a power steering pump
Good Morning Daylan, this is Mike from Paul's Automotive. 1st off i would like to apologize for your experience. I pulled your invoice, it looks like we found a lot wrong with your vehicle. Did not hear any power steering noise at that time. We felt that the noise was coming from your transmission being it was slipping and not going into gear right away. As far as the burn on your floor, all we did is check the vehicle over. I have photos of other burn marks on seats and floor from possible cigarettes. None of my guys in the shop smoke and there would have been no way that we could have done this. If you would like to stop by and show me the damage to your floor, I would be happy to take care of you if indeed we did what you say. Feel free to call me at 916-444-7216.
- Paul's Automotive Inc.