1

I just got off the phone with them, the man on the phone seemed very distracted and didn't hear a thing I said. I gave them a chance and asked if they work on BMW's and the type of issue I was having, then got a long pause until I said bye. Whether they do good honest work, at a reasonable price is unknown.

Good afternoon. This is Mike from Paul's Automotive. Wow, 1 star because of a bad phone call? Come on really. I'm sorry for the lack of effort from one of my service writers to answer your question. I will be at Paul's Automotive all day tomorrow. Call and ask for me. I will help you to the best of my ability. Have a good evening. Take care. 916-444-7216.

- Paul's Automotive Inc.
5

Always great service!

We're happy to see this review, Charisse. If we can lend a hand with anything, just let us know. -Mike Spellman, Owner

- Paul's Automotive Inc.
4

Overall it was good place for me to have work done on my truck a few issues came up during the process but they handled it in a professional way reasonable prices reliable work and find employees and staff members Craig is my go-to guy

Allen, we're proud to be your go-to place when you need help with your vehicle. Thank you for taking the time to leave this great review. Please let us know if there's anything else we can do for you. -Mike Spellman, Owner

- Paul's Automotive Inc.
5

1

Crazy price

5

Thank you for the work done on my 2008 Toyota Corolla to fix the small oil leak by replacing the manifold gasket. The car is running fine.

Hi Rupert!! We are happy to keep your car in tip top shape for you. Thank you for choosing Paul's Automotive. We appreciate your business :)

- Paul's Automotive Inc.
5

Hi Angel!! Thank you for the great review. We appreciate your business :)

- Paul's Automotive Inc.
5

I've been bringing my truck to Paul's for going on ten years now. Always professional and personable. Highly recommended.

Hi Warren!! We appreciate you choosing Paul's Automotive. Thank you for being one of our long time customers!

- Paul's Automotive Inc.
5

Excellent service and fair price.

Hi Taylor!! Thank you for your excellent rating. Our mission is to be the best shop in Sacramento by doing what is right for the car, the customer and the shop. We appreciate you choosing Paul's Automotive!!!

- Paul's Automotive Inc.
1

these guys are not the most honest, in fact they're liars and crooks I brought my old civic in as it was over heating. they told me it was the thermostat and then proceeded to replaced the thermostat and charged me. moved on, within a few days the car was overheating again. i took it to another shop before they worked on it, he said let me run a few tests before i replace anything. then called me later and told me the heads were cracked and that to fix it would cost more than the car is worth. why couldn't have Paul's saved me the trouble. i'll tell you why because all they wanted to do was charge me parts and labor, get my money and send me on my merry way to have someone else deal with the problem. who cares they got their money and wasted mine. not very honest in my book i'll never use them again. and you've been warned.

Good afternoon. This is Mike from Pauls Automotive. I read your complaint and am going look into it tomorrow asap. We are not crooks and we are as honest as it gets. There is no way you can tell a cylinder head has a crack unless that cylinder head has been removed from your vehicle. I don't know what shop told you that but they are assuming and obviously did no evaluation. Again my name is Mike. If you could call me in the morning, I will be at Paul's Automotive at 9:15 in the morning. I would like to review your invoice and go from there. We take a high level of pride in what we do. Please give me the opportunity to make this bad situation right.

- Paul's Automotive Inc.
Paul's Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Paul's Automotive Inc. (916) 444-7216 if you have any issues in accessing any area of our website.