5

I love Paul's Automotive Inc.. I never feel like I am being taken advantage of, and have even been told that noises and such are 'annoying but not unsafe so not worth the $$ to fix'. Paul is as honest as they come and worth the wait to get my car worked on here. If Icould give 10 stars I would!

4

I have a 1997 Nissan 200sx automatic. It needed a new ignition cylinder on the steering column, it had a cracked belt, it failed smog, it had a dashboard light saying "Service Engine Soon," and it needed an oil change.Paul handled all of the car's problems, did it in a prompt manner (within a day and a half) and for a reasonable price. The new ignition cylinder was installed cleanly (no cracks or scratches on the steering column, and the ignition key operation is butter-smooth), the belt was replaced, the oil change performed, the dashboard light is now off, and the car passed smog because Paul located the problem and fixed it. Paul advised me that the car would need the power steering hoses replaced and new axles, but that it could wait until later depending on annual mileage.Excellent service. If you have a junky car and you want to make it live for another 36 months, see Paul at least once a year. It's much cheaper than paying a bank $3,600 per year on a new car loan. And even if you have a newer model car whose warranty just expired, and you want dealer-quality service without the attitude and price, go see Paul.

5

Blew a tire today. Took my car in expecting to pay for the patching or the tire change. Mike, one of the mechanics, was nice enough to help me with the tire change and didn't charge me. Their helpful, quick, and friendly service just got them a new customer!

5

These folks u-l-t-i-m-a-t-e-l-y do very good work. This was the second time I had them repair my 1992 Toyota pickup and both times their work was fairly priced. The first repair (worn bearings) was uneventful but the second one (to replace the clutch) started out poorly. When I picked the truck up there was something wrong with the clutch. It wouldn't shift easily into gear and when I first engaged the clutch and started out it would jackrabbit and stall out. I immediately brought it back to the shop to complain and when I rode with the mechanic to review the problems (it also shuddered) he got defensive and told me that it seemed "damned" good to him. He told me to drive it 500 miles and if there were still problems to bring it back.After a weekend of listening to the gears clattering whenever I shifted from fourth to fifth gears I called them to repair their repair. They were busy and I had to wait about one week to get it worked on (they first asked if I were able to drive it in the meantime, which I was). So far, so bad... now the good news...When I brought the truck back I dealt with a different mechanic and after evaluating the truck he acknowledged that there was something wrong and replaced the clutch they had previously installed. He said the first clutch they installed was defective and that may well have been the case, although the defensiveness of the mechanic when I first complained makes me think that maybe he just plain, flat out didn't do a very good job.Anyway, the second clutch they installed works perfectly and they didn't charge me for re-repairing the clutch.Small garages like Paul's, unlike dealerships that use full--time service managers to handle customers (and jack up costs), don't usually have the polish of a dealership "service" professional. What they have going for them is limiting themselves to doing only what is necessary, doing it well and charging a fair price.Given the problems I initially had with this last repair one might wonder why I gave these folks five stars. It comes down to admitting their first attempt wasn't good, making it right and not trying to charge me extra to correct the problem. To me, that's what integrity looks like.

5

Based on other reviews here we decided to take our car in to Paul's for the first time last week. We were concerned about noisy brakes, and also needed an oil change and tire rotation.They determined that the brakes were fine and in good shape; just noisy which sometimes happens. They did not suggest any unneeded work. The whole bill came to about $80. Based on that I confirm other reviewers' opinion that Paul's Automotive Inc. is HONEST and reasonably priced. We will be using Paul's for our special maintenance work in the future.They aren't incredibly good communicators, or maybe it was just an off day for us, but I recommend that you be very clear why you are bringing in the car, what you expect, and etc.

5

Paul totally took care of me. This is a straight up legit shop.

5

My car broke down on the 4th of July in Vacaville. No auto body shops open, no rental cars available (or open for that matter). I towed my car to another auto body shop who was open the next day. Bad decision. Was told I needed a new engine.My Dad (got to love your Dad) said I needed a second opinion. I yelp auto body shop sacramento and Paul's came up. I towed my car to them. Was quoted $400-$900 for repair and a week to do it. Bill came out to $350 and 3 days later. They were able to save all the parts that could be saved and ordered a pin/bolt from the dealer saving my a engine retrofit!When the same problem happened to the other side of my engine (not their fault) they looked at the car free of change. Gave me an honest opinion of the different options, what might have caused the damage, prince to fix the car, etc. When I have the money to afford that repair (alas it is more expensive than the first), they will be the guys to repair it! Never felt like I was in better hands. Honest, and try to save you money.

5

I went there today for my first time thanks to all the great Yelp reviews. I was not let down. I had a drain and refill done for my transmission fluid for 40 bucks. Other shops I looked at wanted 88 bucks! I was in and out in 30 minutes, and saved money :)

5

I just had my smog check done at Paul's and continue to be impressed. I've been going to Paul's for about five years for routine oil changes and quirky stuff, like headlight bulb replacements. (Okay, I know I should be able to do that last one but Paul's makes it so easy and reasonably priced I don't ever question it). I love that I can drop my car off in the morning and know it will be ready by the end of the work day, if not at lunch! This place sets a high bar for excellent customer service and quality work. Just be sure to call ahead to make sure they have room for your service needs a day or two in advance.

5

Great Service!! I brought my car into have my air conditioning unit looked at after I had other work done by another auto mechanic from a major chain. I didn't trust the work done by the major chain since they wanted to charge me to look at my car for something they should have done in the first place. Paul's Automotive Inc. was able to fix the air conditioning system even though they were booked up that day. Price was fair. Great customer service. Would definitely take my car in again to Paul's.

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