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A Review Of Our 2018 Accomplishments; and 2019 Goals!

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Happy 2019!

As we look at our goals for the upcoming year, I like to reflect on 2018; our accomplishments and improvements we made to provide our wonderful customers with the best automotive and customer service experience possible. 

2018 Accomplishments:

  • Brought two notable new staff on board in January: my twin baby boys! Benjamin, Director of Outreach and Community Relations, and Jacob, Quality Control Specialist. They started to walk by the end of 2018, so watch out, they are really on the move now!
  • We had some staff changes and some other staff who left us and came back, but overall ended the year with a staff of technicians and service writers who are extremely qualified and consider your car their number one priority.
  • Utilized new workflow software, so our service writers and technicians can work more efficiently and get the job done more quickly. It also allows us to reach out to customers more effectively through text message, increasing customer service and improve accessibility to staff and the shop.
  • Purchased new equipment and tools to expand the services we provide:
    • New scan tools for diagnostics to help identify and repair the hardest diagnostic issues cars can have.
    • Portable rack, so if all racks are taken, we always have a rack open in case someone needs a quick fix; and
    • More specialty tools for European, Japanese, and domestic vehicles so we can continue to work on all makes and models.
  • We did several things to increase our knowledge and community engagement including the following:
    • Attended two automotive shop owner conferences;
    • Brought on an intern from the local Met High School for the summer;
    • Met with representatives at the Automobile Museum to find ways to work together; and
    • Continued the annual tradition of providing candy to trick or treaters from the local preschool!

2019 Goals:

  • ​Overall building upgrades, including energy efficient LED lighting, a proper service counter, office, and customer waiting room;
  • Educational car clinics for our customers;
  • Increase our involvement in the community through participating in neighborhood associations and contributing to local causes.

Is there anything else that you’d like to see us doing? We always welcome feedback! We are looking forward to 2019! We hope it will be a great New Year for you, too!

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Dealership Alternative

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Have A NEW Car Warranty? You Can Still Count On Paul's!

Picture this: After extensive research, you finally pick out and buy that car you've had your eye on. Whether it's brand new, or simply new to you, your hope is that the vehicle is reliable for years to come.

Congratulations! The dealer offers you a sweet deal, a warranty of 3 years/30,000 miles, or something similar, for only a few thousand dollars. You say, “What a deal!” You drive around, basking in the glory of your new ride. After so many months, you realize it is time for a mileage service, oil change, tire rotation, or you hear an odd noise.

“Ugh,” you say. You bought that warranty package, and the idea of leaving work early, arranging rides for the kids, and schlepping all the way out to the dealer sounds like such a hassle.

“Oh, I miss the days of going to Paul’s Automotive, just down the street from my home and work! So convenient!” Not to mention, you liked supporting a local, family business and you knew and trusted the staff working on your car. You also remember how Paul’s uses the same, high-quality OEM parts, oils, and fluids that you would find at the dealership, for much less cost.

BUT WAIT! Did you know that having any kind of work done by us WILL NOT void your warranty??

According to the Magnuson-Moss Warranty Act, (United States Code [U.S.C.], Chapter 15, Sections 2301-2312) a vehicle manufacturer cannot void the warranty of your vehicle due to an aftermarket part unless they can prove that the aftermarket part was the cause of or contributed to the failure of the vehicle (15 U.S.C. Sec. 2302 (C)). This means that a vehicle's warranty cannot be "voided." The dealer can only deny a claim if the stock part failed due to damage or unreasonable use.

This site has a helpful summary of how the Magnuson-Moss Warranty Act could affect you: https://www.autoanything.com/popups/MossWarranty.aspx.

Another option is to visit us first, before the dealer. We could do an inspection and possibly discover things that the dealership may not find, and then we will refer you to the dealer if it is something a warranty would cover.

So, don’t wait until your warranty expires.

SKIP THE DEALERSHIP. Let Paul’s Automotive be YOUR DEALERSHIP ALTERNATIVE!

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