Reviews - Page 41 - Paul's Automotive

Mar-y-sol P

9/30/2019

Thanks for taking time to show your support, Mar! Feel free to give us a call if there's ever anything you need. -Mike Spellman, Owner

- Paul's Automotive Inc.

ForeverErica Love

9/11/2019

I called for a quote to get a simple repair done to my honda. I need a power steering pump replaced and a hose. He quoted me $1277.00 just for a new pump, a flush and a 2yrs warranty included. Pshh. Replacing a new pump isnt an extensive job. I was quoted $320 by one shop. And I've looked up how a pump is replaced which is a very simple repair. I haven't been to this place and im telling you if you don't know what you're getting yourseld into you will be extremely overcharged and breaking the bank. I do not recommend going here to pay unless you have money to waste. That's not ok to get over on people like that. Oh no.

I apologize if you felt that our prices were not what you were expecting. We take pride in our work and take the time to tend to your vehicle. When it comes to a repair, we value in the price of the part needed, warranty, and labor costs, and we always use the highest quality items for your vehicle. We would never overcharge a customer as we find that some of our charges are beneficial to you. That estimate we gave you was not just the pump but also the hose that you said is leaking. The other shop you talked to, the estimate can't be right if the hose was figured into the quote. The parts by themselves would cost more than 320.00. If you ever need our assistance in the future, we'd be happy to help. -Mike Spellman, Owner

- Paul's Automotive Inc.

Diane Berry

8/7/2019

You can always trust Pauls.

Jenn H

8/4/2019

I've taken my car a few times to this place, and they are always super nice. I like that they will send you a text with an explanation and pictures of the issues with your car so that you can think how to best respond to the situation without feeling the pressure of being on the phone or at the shop. I will definitely keep taking my car back here!

Jenn, you should never have to wait around a shop or question our communication. It's our pleasure to keep you up-to-date with the needs of your vehicle so you can get back on the road as soon as possible and in a safe manner. If we can be of assistance in the future, just give us a call. -Mike Spellman, Owner

- Paul's Automotive Inc.

Arlene Espiritu

7/31/2019

Mike and team provide great customer service and do a great job with maintaining my Prius every time! I highly recommend them! And Mike has new location downtown-Mike and Sons !!

Arlene, it's our pleasure to make sure that your vehicle is well taken care of and gets you back on the road safely. Thank you for your constant support and recommendations. If we can be of assistance in the future, be sure to give us a call. -Mike Spellman, Owner

- Paul's Automotive Inc.

Genny Howe

7/8/2019

Unmatched, exceptional customer service - the team goes the extra mile for their customers. Mike and the team have always been accommodating. I wholeheartedly trust Paul's Automotive.

Luke Sanderson

6/21/2019

Excellent service!! Will definitely be coming back for all of my maintenance and repairs from here on out.

Charisse Fitzer

6/20/2019

We're happy to see this review, Charisse. If we can lend a hand with anything, just let us know. -Mike Spellman, Owner

- Paul's Automotive Inc.

Steph Baker

6/18/2019

I've been a customer since 1993 and have known Mike Spellman for most of that time. Paul's is THE most honest repair shop I've ever encountered from 25+ years of numerous examples of their kindness and assistance. I've gone from a hard partying beater-driving young adult to a mom buying larger vehicles running up mileages driving endlessly to Los Angeles tournaments. Most recently, I'm the parent of a driving teenager. With Paul's I feel confident in my cars' safety for the drivers in my family. Most importantly, I have never been man-splained by the staff at Paul's. EVER. And I'm forever grateful for that.

Julia

6/17/2019

The best auto repair shop I have ever used. I went to many shops before and they all told me they couldn't figure out why It would not pass smog. I finally took my car to Paul's and they went above and beyond to figure out the issue. They did not just give up after looking at it for a few hours,like everyone else did. All around wonderful experience and great customer service.

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