Reviews - Page 14 - Paul's Automotive

Mark Sheffield

7/7/2023

Very good service and communication. Worked with Jonathon who is very attentive. No negative issues at all.

Hi Mark!! Thank you for your feedback! We strive to achieve 100% customer satisfaction. Looks like mission accomplished!! Thank you for being one of our valued customers :)

- Paul's Automotive Inc.

Jessica Ginno

7/7/2023

Paul’s Automotive Inc. is hands-down the best mechanic to go to in Sacramento! They are extremely kind and accommodating. Every time I’ve had an issue with my car they’re the first ones I call and they are always extremely helpful and urgent to service. I spoke with Ray this morning on the phone and he got me in within minutes of the phone call and helped me out with the issue I was having with my vehicle. I couldn’t be more appreciative of these guys and the work that they do! Mike, the owner, is a great man as well and keeps his customers happy and coming back! Thank you!

Being the best in your book is such an honor, Jessica! Thanks for letting us know you always appreciate our quick, communicative service. Feel free to give us a ring anytime you're in need, because we'll always be here for you. Mike Spellman, Owner

- Paul's Automotive Inc.

Nick Notte

7/5/2023

Very quick and communicative. Prices are also very reasonable and they do an excellent job.

Glad we had a chance to help out, Nick! If there's anything you need going forward, just let us know. Thank you for being one of our valued customers :) Mike Spellman, Owner

- Paul's Automotive Inc.

Jeffrey Lor

6/29/2023

I’ve been going to the shop before the owner changed, and it’s still one of the best shop out there. They don’t pressure you to do additional mechanical service, but they always put it out there for you to assess and make a decision. Honest place, if they can get a bigger spot it would definitely put them on top. Still, the best spot in Sacramento in my opinion!

Hi Jeffrey!! Thank you for being one of our valued customers for almost 10 years now. As you know, we always do what is right for the customer, the car and the shop and are completely transparent throughout the entire process. You are right we do need more room!!!

- Paul's Automotive Inc.

Roger Page

6/27/2023

My car was literally thrusted onto Paul’s Automotive by way of roadside assistance. It was near the end of their operating hours. They were able to do a handheld diagnostic and with the information I provided, a troubleshooting plan was developed. Ray kept me informed every step of the way.They housed my car inside one of their service bay, which was a relief because it was a Friday. After the initial inspection and testing Ray called and explained their findings and what the next step entailed, along with the cost, which was true when it was time to pay for their service. Great experience. Thank you all at Paul’s Automotive

HI Roger! Thank you for your feedback. I'm glad we were here for you in your time of need. It is really stressful to have issues with a vehicle, especially when you are far away from home!

- Paul's Automotive Inc.

Lee Mason

6/27/2023

It is always a pleasure to do business with the people at Paul’s Automotive.

Hi Lee! Thank you for your feedback. We appreciate you trusting us with the car of your vehicle for the past 2 years. Thank you for being one of our valued customers :)

- Paul's Automotive Inc.

Judy Cazares

6/23/2023

When my auto shop closed, I was stuck without anyone to service my car that I trusted. I have since found Paul’s. They have been really great at keeping my 25 year old Jetta alive. Great customer service. Thank you to everyone at Paul’s.

Hi Judy!! Thank you for your feedback. We are happy to keep your Jetta in tip top shape for you. We appreciate you choosing us :) Welcome to your new home for automotive service and repair !!

- Paul's Automotive Inc.

Vashon Elmer

6/19/2023

Thank you to the Paul's Team for keeping my really old car running top notch!

Hi VaShon!! Thank you for your feedback!! Thank you for allowing us to take care of your vehicle for over 10 years now!! We appreciate your business :)

- Paul's Automotive Inc.

Wendy Thao

6/9/2023

Ray was great to work with. He scheduled me in for my smog and called me after it was completed since I was working. Friendly and great service!

Wendy, you can always count on the same friendly and professional service from our team! We're so glad to hear that Ray took such excellent care of you. If you ever need anything else, we'll be here for you! Mike Spellman, Owner

- Paul's Automotive Inc.

Aronna Wong

5/31/2023

Very happy with the service.

Hi Aronna!! Thank you for your feedback. We strive to provide a 100% customer satisfaction rate by providing superior service. Thank you for letting us know we are meeting that goal. Thank you for choosing Paul's Automotive. We appreciate your business :)

- Paul's Automotive Inc.

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