Sacramento Auto Repair

649 reviews
5

As always, we know Paul's will identify and fix any problems with our cars as they have for over 35 years. It's easy to make an appointment online and the staff are ready when the car is brought in. They update us across the day as to the progress and to discuss any problems that may come to light as they work on the car. The final invoice includes recommendation for future care and maintenance.

Hi Rodger!! Thank you for being one of our valued customers for over 35 years. We appreciate you!!! As you know, we always do what is best for the customer, the car and the shop. 100% customer satisfaction is our goal and we work really hard to attain it :)

- Paul's Automotive Inc.
4

I wasn't going to leave a review but I've gotten about 12 emails from them prompting one, so here goes. The person I checked in with and who called me was very friendly and explained things well. I'm not a mechanic so I can't really speak to the work done, but my issue seems to be resolved so I'm happy. Prices seem very high for diagnostic work compared to other shops I've been at. They seem honest and didn't pressure me to get any other work done that wasn't needed. I will say, I thought having an appointment meant my car would be seen at that time and I would wait for them to tell me the problem and the time frame for the fix. That's how every other shop I've been to has done it. Instead they took my keys and said we'll probably call you later today, and I was stuck having to Uber home. So that threw me off, but otherwise very adequate car shop.

5

Great job as always by Mike's crew. Best car shop in town.

Hi Corden!! Thank you for your feedback !! Happy to see the 5 star review :) Thank you for being one of our valued customers !!

- Paul's Automotive Inc.
5

Paul’s Auto was AMAZING!! I have a Dodge Caliber and failed smog due to a cracked exhaust manifold, they got me scheduled in less than a week, gave me a reasonable price, and were very communicative! I also really appreciated the full inspection they did, with pictures!! The service itself only took 1 full day and a couple hours. Best outcome I’ve had with shops, highly recommended!

Hi Maddison!! Thank you for your feedback. We do what is right for the car, the shop and the customer. Thank you for appreciating our efforts!! We appreciate you choosing Paul's Automotive :)

- Paul's Automotive Inc.
5

The people at Paul’s are always great and I really trust their advice and the quality of their work

Hi Lee!! Thank you for your feedback! Being trustworthy and doing quality work are our trademark. Thank you for acknowledging our efforts. We appreciate you choosing Paul's Automotive for the past 2 years :)

- Paul's Automotive Inc.
5

I appreciate your friendly quick service.

Hi Sandy!! Thank you for your feedback!! Thank you for letting us know you appreciate our team's efforts! :) We strive to achieve 100% customer satisfaction. Sounds like we delivered !! Thank you for choosing Paul's Automotive :)

- Paul's Automotive Inc.
4.5

The technician inspection app is amazing!!!

Hi Leah!! Thank you for your feedback!! Our digital vehicle inspections are one of the ways we are transparent about the condition of your vehicle and any recommended repairs. It does take a little more time to complete them, but we think you are worth it :) Thank you for being one of our valued customers!!

- Paul's Automotive Inc.
5

The best. Professional, friendly, ready to help out when you need 'em. Top notch.

Hi there!! Thank you for your feedback!! We are always here for our customers. We know you have a choice when selecting an automotive repair shop. Thank you for choosing Paul's Automotive!!

- Paul's Automotive Inc.
4.5

Great job. Jonathan from your staff was my co-pilot through this mechanical adventure. The '79 Ford F-100 is a sweet old girl. 302 w/ a C6. My #1 ride since 1981. Many happy times and fond memories from my Woodsy Owl days running around the Sierras and North Coast. Paul's has helped keep the truck in good form. Reliable and safe to drive. Thanks Mike and staff. Woot!

Hi there!! Thank you for your feedback.!! Thank you for choosing us to take care of your sweet old girl. Keeping our customers safe on the road is one of our top priorities. We'll make sure to let Jonathan know you appreciated his efforts.

- Paul's Automotive Inc.
4.5

As always, great service ........ now for many years.

Hi Linda!! Thank you for your feedback. Glad we were able to get you safely on the road. We appreciate your business :)

- Paul's Automotive Inc.
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Paul's Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Paul's Automotive Inc. (916) 444-7216 if you have any issues in accessing any area of our website.