Sacramento Auto Repair

5

I had a really positive experience at Paul’s Automotive and wanted to share. I brought in my 2016 Smart for Two after it failed a smog test, and the team took the time to check the engine codes and let me know the issue might be covered under an extended warranty—encouraging me to try the dealership first so it wouldn’t cost me anything. I really appreciated that honesty. While I was there, they also fixed my rear hatch the same day and ordered a part for my seatbelt to repair after the smog issue was resolved. When the dealership couldn’t find the code, I called back and Jonathan invited me to stop by right away. He rechecked everything, confirmed the car was ready, and got me scheduled first thing the next morning for the smog—which passed. Everyone was kind, communicative, and genuinely helpful throughout the whole process. Thank you to Jonathan and the team for taking such good care of me. Highly recommend!

Dear Julienne, Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience at our shop. Our team takes pride in providing honest and quality service to all our customers. We will be sure to pass along your kind words to Jonathan and the rest of the team. We look forward to serving you again in the future!

- Paul's Automotive Inc.
5

Amazing work! Was super flexible with my pick up time and got everything done quick and well. Also offered to drive me back home when I dropped off my car since it was raining.

Thank you Jonathan for your kind and positive review! We are happy to hear about your amazing experience at our company. We strive to provide excellent service by being flexible and attentive to our customers' needs. We appreciate your recognition of our efforts. We look forward to serving you again in the future!

- Paul's Automotive Inc.
5

My daughter and I had a very trusted mobile repair person who decided to retire. Normally, my fallback is the dealership. I don't mind the dealership but I've had to do too many comebacks after their service. I found Paul's by accident thinking I was searching for a different Paul's at a different location. I'm on my 3rd service with them due to the recommendations provided after inspection. They are professional, friendly and fair in price. Check out their website for coupons before you make an appointment. If you decide to wait for your car, there are many locations within walking distance for food. I was referred to N St Cafe (1 block) for breakfast. The Zebra Club is the same distance in the other direction and serves a full breakfast. I would very much recommend this shop to my friends and family for auto repairs. Traci and Jonathan are very good and easy to work with.

Thank you so much for your kind words! We are thrilled that you and your daughter have found a trusted repair shop in us. We always strive to provide professional and friendly service at a fair price. We're glad you appreciate our recommendations and the convenience of our location. It means so much that you would recommend us to your friends and family. We look forward to serving you and your car in the future!

- Paul's Automotive Inc.
5

This was a return visit to have rear brakes serviced and oil change. The two ladies that work here are the very reason I came back. Tracy is great! Jonathan is the head service person. Hint: Hes professional but as you get to know him he does relax a bit. This establishment is a very professional auto repair service with good customer service. I feel comfortable with sharing any concerns or questions and I appreciate their honesty. My daughter and I had previously used a mobile service until he retired. My daughter found a service near her in Natomas. Pauls is located centrally in the downtown area and if youre in a walking mood, theres a few places to discover for breakfast, lunch, drinks, etc. Best service by appointment (gone are the days of driving up). Ask for Tracy or Jonathan.

Thank you Susan for your kind words and support! We appreciate you being our loyal customer and recommending our services. It's wonderful to hear that you had a positive experience with Traci and Jonathan. We strive to provide excellent customer service and professional auto repair. We look forward to serving you again in the future!

- Paul's Automotive Inc.
5

I had the most wonderful experience. I took in my Accord to get the doors fixed and from the beginning there was great communication. Also the repair of the car was so fast. Overall, wonderful job. From here on forward this is my go to car shop .

Thank you so much for the kind words, Mariana! We're thrilled to hear about your wonderful experience with us. Providing great communication and fast repairs is what we strive for. We're honored to be your go-to car shop moving forward. See you next time!

- Paul's Automotive Inc.
5

These guys are fair and honest. They worked with me when things got a little weird with my car.. In general, they do quality work are timely and honest. Not sure what else you can ask for in a car repair shop.

Thanks for the positive feedback, Jeremy! We're thrilled to hear you had a great experience with us and that our team went above and beyond to ensure your satisfaction. Providing quality work and excellent customer service is our top priority, so it's wonderful to know we met your expectations. If you have any other car repair needs in the future, don't hesitate to reach out. We're always here to help!

- Paul's Automotive Inc.
5

I am very pleased with the work they have done on my 2022 Subaru Outback. I trust them to be fair. They are friendly and professional. I also appreciate how they communicate with me, explaining exactly what services they performed on my car.

Thank you, Kristina, for your wonderful review! We're delighted to hear that you had a positive experience with us. We pride ourselves on providing fair, friendly, and professional service to all our customers. It's great to know that our communication efforts are valued as well. We look forward to serving you and your Subaru Outback again in the future!

- Paul's Automotive Inc.
5

Purchased a 2015 Honda Fit in November 2025. Car had been relatively well maintained, but I knew it needed various service done. Rear shocks/struts, brake, radiator & transmission service, valve adjustment, new serpentine belt. Paul’s knocked it out of the park. What was already a good daily driver came back to me running like a brand new car. Reasonable prices, friendly & attentive service. After all the work, I shouldn’t need much in the immediate future, but when I do, I’m taking my car to Paul’s!!

Thank you Jeff for the 5-star review! Glad to hear that you are satisfied with the quality of the services we provided for your 2015 Honda Fit. We will look forward to seeing you when you need any future services!!

- Paul's Automotive Inc.
4.5

Traci and Johnathan once again took care of my car's needs. They follow every detail, never rush me. Everything is explained to the fullest. Best car shop in Sacramento. Thank you, Paul's.

Thank you, Corden, for your kind review! We're glad that Traci and Johnathan provided you with exceptional service. It's wonderful to know that they took the time to explain everything thoroughly. Your recommendation means a lot to us!

- Paul's Automotive Inc.
5

Thank you for the 5-star rating, Carolyn! We're delighted to see that you had a positive experience with us. We always strive to provide exceptional service and it's great to know we succeeded. Please let us know if there's anything else we can do for you!

- Paul's Automotive Inc.
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